Do I need any special equipment to run the system?
No. Because the ATS is totally web-based, all you need is a web browser. (Our optional tablet notes
run on a standard Windows Tablet PC.)
What is the set-up process?
Setting up your customized
system takes 30 days. EDI Certification follows within
90 days.
| Week 1: |
Configure your system on our server
and set up default notes. |
| Week 2: |
Configure services, rates and users. |
| Week 3: |
Customize note templates. |
| Week 4: |
- Customize drop-down lists and reporting
options.
- Import data from County Dept. of Mental
Health
|
| Go-Live: |
- Clinician training
- Biller training
- Administrator training
|
| Follow-up: |
- Free monthly training classes
- Unlimited technical support
- Unlimited upgrades
|
| EDI: |
- EDI certification testing
- EDI reconciliation tools and training
|
Is there an initial set-up fee?
Yes, there is an initial installation fee of $5,000 which
includes configuration of your system and users, import of
your existing data from your County Department of Mental
Health, and creation of your custom forms
Can I run ATS on my own
server?
Yes, with a 100-user minimum license. We just need access to your server via your VPN
in order to provide you with updates and support.
What kind of support will I receive?
Is support included in the monthly fee?
We are dedicated to our clients and
want to ensure you are fully satisfied with our products.
Unlimited technical support is part of your subscription.
This means that whatever may go wrong with the system we
will correct it at no additional charge. If you have
questions about how the program works, we'll answer them.
Do I have to pay for
upgrades or additional modules?
Never. All upgrades and modules are included in your
monthly subscription.
Can I access the system from off-site?
Yes. ATS is completely web-based. You can access it
securely from any computer with an internet connection via
our secure virtual private network (VPN).
Is the information entered and stored in the ATS secure?
Yes, absolutely. We use 128-bit SSL encryption to secure your data transmissions
combined with special software that ensures no one can snoop
on your computer for passwords or other sensitive
information from the ATS.
Your data is backed up every 4 hours, runs on redundant servers and is protected behind a firewall.
Access to the system is based on different security roles such that
your users only see the information appropriate to their
role. No public access is allowed.
Is the ATS HIPAA compliant?
Yes. When a user connects to the ATS, special software is
downloaded to their computer. This software verifies the
integrity of the computer by checking for current antivirus
software, firewall software and up-to-date service packs.
After completing the integrity check, the ATS launches in a
special session on your computer and cleans up after itself
-- removing passwords and patient info stored in memory --
when you exit the ATS.In addition, the ATS has five
security levels to insure that users see only what is
required to do their jobs. In fact, storing your charts electronically
reduces the risk that someone can walk off with a paper chart.
For more details on our security, download the
Security White
Paper.
Still have questions?
Give us a call at 714-657-3500 and we'll be glad to answer
them. |
