Do I need any special equipment to run the system?
No. Because Exym is totally web-based, all you need is a web browser.
What is the set-up process?
Setting up your customized
system, including certification for EDI, takes about 90 days.
- Configure your database and security settings; set up
initial note templates.
- Configure services, rates and users.
- Customize note templates.
- Customize data elements and reports.
- Import data from Dept. of Mental
- Clinician training
- Biller training
- Administrator training
- Free monthly training classes
- Unlimited technical support
- Unlimited upgrades
- EDI certification testing
- EDI reconciliation tools and training
Is there an initial set-up fee?
Yes, there is an initial installation fee of $10,000 which
includes configuration of your system and users, import of
your existing data from your County Department of Mental
Health, and creation of your custom forms
Can I run Exym on my own
Yes, with a 100-user minimum license. We just need access to your server via your VPN
in order to provide you with updates and support.
What kind of support will I receive?
Is support included in the monthly fee?
We are dedicated to our clients and
want to ensure you are fully satisfied with our products.
Unlimited technical support is part of your subscription.
This means that whatever may go wrong with the system we
will correct it at no additional charge. If you have
questions about how the program works, we'll answer them.
Do I have to pay for
upgrades or additional modules?
Never. All upgrades and modules are included in your
Can I access the system from off-site?
Your data is backed up every 10 minutes, runs on redundant servers and is backed up in
two different states.
Yes. Exym is completely web-based. You can access it
securely from any computer with an internet connection via
our secure virtual private network (VPN).
Is the information entered and stored in Exym secure?
Absolutely. We use 128-bit SSL encryption to secure your data transmissions, lock access to
your authorized physical locations, and use constantly monitored firewalls to
protect our servers.
Access to the system is based on different security roles such that
your users only see the information appropriate to their
role. No public access is allowed.
Is Exym HIPAA compliant?
Yes. When you connect to Exym from outside an authorized location, special software is downloaded to your
computer. This software verifies the integrity of the computer by checking for
current antivirus software, firewall software and up-to-date service packs.
After completing the integrity check, Exym launches in a special session on
your computer and cleans up after itself -- removing passwords and client info
stored in memory -- when you exit.
In addition, Exym has multiple
security levels to insure that users see only what is
required to do their jobs. In fact, storing your charts electronically
reduces the risk that someone can walk off with a paper chart.
Still have questions?
Give us a call at 714-657-3500 and we'll be glad to answer